Great clothes and website but unfortunately that’s where it ends. Ordered gifts for my son’s birthday end of November. Courier company DHL delivered to a completely different postcode to that of mine and instead of the seller contacting DHL to resolve they did nothing and as it stands to date I’m £283 out of pocket with no goods received. After several back and forth emails they’ve just gone to ground and ignored me saying nothing they can do. It could have easily been resolved if they’d got the courier company to collect and redeliver or made a claim back as they had delivered to a completely different postcode. They did suggest I go looking for the parcel which I declined. Now having to raise charge back with my bank. Really disappointed with Zack’s response and lack of assistance. It’s a real shame as they do some great clothes but sadly the courier company and lack of customer service has let them down.
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Globally curated menswear & homeware — Specialists in heritage menswear & homewares: A.P.C. - Levis Vintage - Folk Clothing - Nudie jeans - Universal Works - YMC - Vetra jackets - Velva Sheen t-shirts - Hay Denmark accessories. Free next-day UK shippin...
