Purchased two different style grass plants to go in my garden on 19th Aug 2025 - purchasing one of each to check they would look right. Had two wait weeks for delivery & had to email 5 times chasing the delivery so initially really poor service. They finally came on 10th September and I was actually really happy with the two styles so proceeded to purchase 7 of one style and 11 of another on the 17th September. I purchased the exact same products and waited patiently for them to arrive - yet again nothing. So I chased 3rd October - No reply. Chased again 10th October - Finally got a reply saying the large grass I ordered they don't have anymore and would I want a smaller one. I agreed and my order was sent and arrived on 12th November. None of the grasses matched what I had originally ordered! Charlie picked up my email and said he would sort this out, this was back on the 17th November 2025.Since then I have sent 8 emails to Charlie asking him to now just simply send me 1 of each grass to match the incorrect ones they sent. I've now had no response to my last two emails and quite frankly I've had enough of this company who clearly don't care about customer service. They are just buying stock in from anywhere when they get orders in from customers - very very poor
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Renowned online retailer of artificial plants, artificial trees, & artificial flowers. A huge range of realistic indoor and outdoor products
