arturelights.com

1.9
1.9 Based on 81 reviews

...

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Lawrence
DO NOT BUY FROM THIS WEBSITE

DO NOT BUY FROM THIS WEBSITE, YOU WILL LOSE YOUR MONEY. ITS CHEAP GOODS FROM CHINA NOT UK OR EUROPEWe ordered a lamp for £250, thinking the company was based in Amsterdam. The picture looked really nice, you could dim the light and would look great. We ordered natural wood finish. A few minutes after my wife ordered i saw tge reviews and could see a potential scam. I got in contact straight away and asked for refund before shipping the item. I was told the ordering process was automatic and thus could not be done. So about 3 weeks later the lamp arrives.The legs were not a natural finish but dark walnut, this was chipped in various places and other chips covered in black marker pen. The legs and unit where bulb sits is not straight and tge shade does not fit properly. We asked for a warm light colour and have been given a bright white light which only has on off and doesn't dim.It looks cheap and im sure can be bought for a fraction of the price. Even though the website says returns cost 9 euro, we have been given an address in China to return and shipping costs would be uneconomical. I doubt we would get a refund as they wouldn't do it before the item shipped. On investigation there are no records of anyone getting a full refund and they also ran a previous light company that shut down.We've learnt a lesson, check Trust pilot before buying.

1
Date of experience: Sep 16, 2025

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