SCAM COMPANY. If I could give minus stars I would. After emailing the company directly prior to placing my order to find out whether the lights I wanted to order were fully safe to fit in the UK, I was assured that the item was double insulated. On receipt, I found they were not and my electrician refused to fit them due to fire safety concerns. Although Arture agreed to refund said faulty items, they absolutely point blank refuse to cover the return costs (“It’s policy”). So I am now faced with huge out of pocket expenses to return to china substandard goods I was assured were safe when they are not. DO NOT ORDER. I quoited the UK Consumer Rights Act 2015 and they tell me it’s does not cover them because they are Hong Kong based, despite a UK registered address. I have now involved the UKCCI but Arture completely unwilling to budge. Absolutely disgusting.
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