Before I bought the light I checked website re returns. It stated returns were possible at buyers expense and usually cost around 9 euros. Under the company name it says Amsterdam. And again, on checking the website there is a London address listed. From this information I took the company to be either Europe or UK based.Instead of taking the stated 10 days to arrive, it took over 3 weeks to get to me. I tried to cancel the light after around 2 weeks as I’d had to buy a different light to be fitted by my builders before they left site. I was unable to cancel so when the light arrived I didn’t even open it just contacted Atture to return it. Prior to ordering their customer service had been great - fast replies to all my questions. Now I was trying to return the service was very slow and not very helpful. Eventually I was given a return address in China!!! Obviously the costs involved were prohibitively expensive so I was unable to return or get a refund. I then looked on here (Trustpilot) and found others had had a similar experience - just wish I’d checked before ordering.
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