arturelights.com

1.9
1.9 Based on 81 reviews

...

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Caroline Howard
Poor quality, returns awful

Beware of this drop ship company that requires returns be sent to China. I ordered 3 lights and waited over a month for delivery despite website advising 7-10 business days. After the electrician installed one, we decided not to install the other 2 as quality is very poor. Despite the website stating a 2 year money back guarantee, the company makes a return completely impossible. They require you to ship the light to China. Return shipping of any product to China is not 9.95 EUR as their website indicates. The postal service quoted me over $90 return shipping. The company offered me a 25% refund after I sent them return shipping quote and a screenshot from their website that misleads shoppers about the ease of returns. Not exactly the money back guarantee they advertise. The same lights can be found for less than half the price on aliexpress. My order numbers were 11558 and 11559.

1
Date of experience: Jul 26, 2025

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