Order 11196: Lamp never arrived, when you contact the customer service you realise you are talking to an AI and they always reply the same thing: "I want to sincerely apologize for the ongoing frustration and delay you have experienced. I understand how upsetting this situation has been, and I assure you that we are taking your concerns very seriously.Please rest assured that we are actively working to resolve this matter as quickly as possible. Our team is currently reviewing your case and coordinating to ensure that your get best resolution from our side. We value your patience and understand that waiting for a resolution can be incredibly frustrating."jajajajajja :) they promised a refund a month ago saying that it will take a few days and since then, the same message over and over ... I've lost my money and clearly next time I won't buy from a Chinese shop faking to be in Europe! Furthermore, i've found the same lamps on other sites at cheaper prices!!!!RUN AWAY!!!
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