arturelights.com

1.9
1.9 Based on 81 reviews

...

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This company is a scam

This company is a scam. They pretending to be a company from Holland and they are from China, making bad reproduction of orginal design.They never send me a tracking number and out of the blue I received a box. The lamp that I received is not the one that ordered, it is not even the same colour and It is scratched or badly painted on one side. I contacted them straight away and I sent pictures. Of course I received a reply with the lame excuses that the colour is changing, that the lamp can be used both with the fixed lead and the battery. The lamp doesn’t have a battery and it is not rechargeable, there is not 1 x USB-C charging cable as they are claiming in their website 1 x EclatéAura™ .I am not going to waste more money to return it, as they should have take responsibility for it. I have already contacted them and they got all my details. Very disappointing that they are given a chance to trade and to respond here.They shouldn't be allowed to sell as they are very bad

1
Date of experience: Dec 16, 2024

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