This company is a complete scam from China. They have other fake companies like Misterlamp that pretend to be based in Europe selling designer lamps and lighting. Their website says it's Arturelights Amsterdam, but their contact address is a fake address in England, and all their lamps come from China. Their lamps are very cheap copies at best and unsafe to use due to how bad the quality is. The customer service email replies come from "Sofia! from a Misterlamp email address, so you know then it's a scam. The home page of their website states, "30 day money back guarantee", but that's a total lie. I ordered and immediately figured out it was a scam when I saw the confirmation email came from a different email address. After some research, I realized Arturelights and Misterlamp are scam companies from the same con artists from China. I demanded they cancel my order and issue a refund. "Sofia" refused and said they couldn't do that and soon my lamp would be shipped. My lamp didn't ship from China until a few days later and it took nearly a month to arrive. I haven't opened the box, because their refund policy says all boxes must be unopened to issue a refund. I have requested a shipping address various times to issue the refund, and "Sofia" has ghosted me and is no longer answering my emails. How convenient for them. I had to dispute this transaction with my bank and provide evidence of this scam from screenshots of their websites, fake address, Trustpilot reviews, refund policy on their website, and emails, and they have agreed to refund my money, but I'm sure these scammers will try to somehow reclaim the money back because they are professional con artists. The worst thing is I saw this company from a professional-looking Instagram ad, and their website(s) look professional until you start doing further investigation into their fake address and customer service emails and start reading Trustpilot reviews that all share the same story. Don't fall prey to them and please report them. Always research companies online before buying from them. These guys are some of the worst out there.
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