My son has been in Brazil for two months without reliable access to his money due to Arvest Bank's repeated failures. Before he left, we clearly explained to Arvest that he would be in Brazil for an extended period, needed dependable credit and debit cards, and wanted me added to the account so I could manage it if needed. Arvest assured us everything was set up and there would be no problems.The moment he arrived, his card stopped working. When I contacted Arvest, they refused to speak with me because I “wasn’t the primary account holder,” even though I had been added for exactly this reason. After weeks of back-and-forth, providing a Power of Attorney, and placing multiple travel notices, they finally reactivated his card — only for it to stop working again within days. That was almost a month ago, and nothing has been resolved since.In the meantime, my son has had to rely on emergency cash and the kindness of others just to eat — at times surviving on one meal a day. Every time I call, I’m told “the card should be working,” yet it never does.The last call was especially frustrating. I spoke with a fraud department supervisor named Tabitha, who was rude from the beginning. After verifying the account yet again, she claimed the information was incorrect, refused to help, blocked access entirely, and would not let me speak with anyone else. Arvest Bank has completely failed to support us. We’ve faced nothing but misinformation, poor communication, and a lack of accountability. If you’re considering Arvest — I strongly suggest you look elsewhere.
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Arvest Bank is a diversified financial services company headquartered in Bentonville, Arkansas, with branches in Arkansas, Kansas, Oklahoma, and Missouri.
