This is the poorest excuse for customer service I have ever had.I attempted to sent Christmas money to 2 family members through Zelle and they restricted my account, I called the number the message said to call and customer service said fraud department had to release the restriction on my account. She said please hold I will transfer you to the fraud department. I sat on hold for over an hour before I finally hung up.They could care less about your money in their bank and basilly tell you to bad. To be fair I walk into the branch and get exelent service from the local bank personal. I am possitive on the other hand if my my name was Walton I would be treated like a king opposed to a peaseant subject the customer service say go ahead and move your account, therefore I will be researching another finacial instutition to move my deposits to even thought the branch folks value my business, it is hard to justify the culture of the bank above the branch. I also whitnessed them refusing to help their on bank employee when he told them I was an important person to the branch.
Claim your business profile now and gain access to all features and respond to customer reviews.
Arvest Bank is a diversified financial services company headquartered in Bentonville, Arkansas, with branches in Arkansas, Kansas, Oklahoma, and Missouri.
