4-29-2024 MondayI found out last week that my arvest debit card info has been stolen and over the past couple of months, hundreds of dollars has been debited out of my checking account. I found out when I tried using my debit card for the first time in a week or so, and my account had only 30 bucks in it. Mind you, Arvest Fraud Division did not catch it. I realized it. My Social Security check was gone. I am on a fixed income. I went to my local branch and had them print out my transactions back to Feb. 12. Holy cow. Money paid multiple times to the Taylor Michigan School District, money for a Kids Day Cruise on the Great Salt Lake, Apple Bill, Etsy, Walmart.Com, all places I have never used for anything. Tomorrow I go back to my branch to dig further back. Here is the real kicker. Arvest never noticed a thing. I called this them evening (Fraud line) for an update, and was sent to "dispute division". The woman on the line was, BAR NONE, the absolute worst experience you could imagine from a human being, much less one working customer service... she was yelling, arguing, and sounding like some crack head in a street brawl. UNBELIEVEABLE. I recorded the call. Tomorrow, I go back to my bank, and then I am driving the two hours to Lowell, Arkansas to their headquarters to hand deliver a copy of that phone call. I owned a Service Company for 38 years. I know good service. Arvest does not. As soon as I get a new account set up for my SS direct deposit, Arvest will be in my rear view mirror. And good riddance. They do not deserve even one ster. ZERO STARSP. S. There is never any excuse for customer service employees to behave that way. My apologies for the long rant.
Claim your business profile now and gain access to all features and respond to customer reviews.
Arvest Bank is a diversified financial services company headquartered in Bentonville, Arkansas, with branches in Arkansas, Kansas, Oklahoma, and Missouri.
