Have had to close three accounts w/in the bank to get ID theft problems "managed".Three months noticed transactions not normal. Then purse stolen w/ 2 bills in it I was going to pay. Now, these companies, as well as myself have been affected. Id theft is manageable but w/ one manager at branch not getting something notarized. Last week, two trips to the bank. Still one account that I try to check on that was double amount taken out of with a creditor, still isn't handled!The problem is that no one wants to handle situation. Customer service wants to reaffirm who you are after putting in three times who I am. Then by the time (2 transfers) I explain myself again, dispute person hangs up after 5 minutes of reading notes. After days, hour today, since the "supervisor" wants to argue over my secured name. Tells me since police say 3 pieces of information and person is looping me around. She already had account in front of her, she is looping and not caring. No one shows professionalism at the dispute section of bank on the phone when "supervisor" says go to bank and it's after closing time. What was she thinking? Obviously, not about consideration and respect, or trying to resolve a matter. What are they getting paid to do? Even people working from home need to handle others in a professional manner and not argue or loop someone around. Games to me. What would the manager over these people say?
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Arvest Bank is a diversified financial services company headquartered in Bentonville, Arkansas, with branches in Arkansas, Kansas, Oklahoma, and Missouri.
