1) Shipping: There was effectively no tracking after I submitted my order. The tracking number provided took me to a mystery page with no information except a link to an "alternate" tracking site (!). This opened the App Store, where I was invited to download a mysterious shipping app I'd never heard of, with a two-star rating. This was the same on my phone and in multiple browsers on my laptop, and it meant I had no idea if my gloves were coming the next day, the next week, or the next month.
Meanwhile I received multiple emails from Ascent asking how I was enjoying my "saddle." Mind you, I'd ordered gloves. I reached out to Ascent wondering if I'd been shipped the wrong product, and to their credit they wrote back immediately, apologizing for the odd emails and nonfunctional tracking system. As it turned out the gloves arrived quickly enough, but if they're selling merchandise on the internet they should have a tracking system that works. I should mention the gloves arrived in a plain plastic envelope with no documentation, labeling, shipping invoice, etc. Weird.
2) Product: The gloves are just not great. I wouldn't even call them "good." They fit okay (I used their sizing system and it was accurate) but the clunky construction and stiff material in the fingers makes them too inflexible for cycling, and thus uncomfortable.
This could sort of be forgiven if they performed their main task: Keeping my fingers warm, which they do not. I rode on a windy 36°F day and my fingers went numb, thawing out only after a few miles when my blood started flowing. I would have been warmer and more comfortable with a pair of good quality work gloves at half the price.
Why haven't I returned them? Because I found out it requires sending them back at my expense to Sweden. Maybe this was mentioned when I ordered, but not prominently.
Maybe their saddles are decent, I don't know, but I based on my experience I won't be buying anything else from Ascent.
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