The item, a Glycine Airman "The Chief" GMT watch arrived with a broken (or defective) 2nd crown (the crown at 4 o'clock for the GMT function). Nevertheless Ashford Customer Service has been very helpful thus far with the return process, providing a return shipping label, Return Authorization, and packaging and return instructions. They have also provided options for me to receive a refund, exchange, gift card, or a store credit for the purchase price of the return item. I opted for the store credit to use on a replacement purchase, since I may elect to go with a different watch. Ashford has an unreal selection of quality men's (and women's) timepieces. I have made several previous purchases of men's timepieces from Ashford - at least 5 or 6, maybe more - and have never been disappointed with either the process or the items I have purchased. They have been an absolutely top notch company to do business with, and I will continue to purchase watches from Ashford. I have only been "disappointed" with THIS, single product. And Ashford is working with me to rectify this obvious outlier experience. In general, great company. Great products.
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Ashford.com has been a trusted name in luxury retail since 1997, pioneering the online sale of high-end timepieces. With a strong commitment to customer satisfaction, Ashford later expanded into designer eyewear in 2019, offering the same unbeatable value and service.
All products are 100% authentic, sourced through authorized dealers or reputable distributors, and come in original packaging with no serial number tampering. Each item is backed by a manufacturer or Ashford warranty for added peace of mind.
Thanks to our industry expertise and buying power, we offer exceptional deals on in-stock luxury watches and eyewear, ready to ship with top-tier service.See more
