Avoid purchasing from this company! This is an update regarding my recent order that remains unresolved. I wish I could say they fixed the issue, but as of now, they have done nothing! All I hear is that they will review and process a refund, but it never happens. Meanwhile, I had to pay my bank dues again, even though I have no item from this company in my possession. They picked up the recliner on December 20th and confirmed this action, stating they retrieved the item and it's back in their warehouse. I received numerous emails before and after the pickup of their damaged product, which I reported within an hour of delivery. I gave them multiple chances to address the situation, and although they scheduled two appointments, they failed to show up! After much back and forth, they accepted my return and refund request. However, as of today, they have their recliner, but my $800 is still charged to my credit card. We have countless emails and phone calls to prove this, yet they keep saying they will review the case and issue a refund. Each call results in a case number, and they promise a refund in 1-3 days, but it never occurs! The math just doesn’t add up. They provided a damaged item, and despite my attempts to resolve it, I was left without it when my husband needed it for recovery after his bypass surgery. Now, since he never used it, why would I need it? The item was picked up on December 20th, and today is January 10th, and I still don’t have a refund despite having extensive correspondence confirming the agreement. What would you call this situation? You don't have the product, but you're still charged for it? This feels like theft and fraud! Do not buy anything from this company. Their customer service is ineffective; they may respond but offer no real solutions in the end. It’s just a headache! I will keep you updated if they resolve the issue. Thank you.
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