Horrible quality, and extremely bad customer service. I will not
Horrible quality, and extremely bad customer service. I will not buy again from them.
I bought a dining table from Ashley two years ago, and I keep to have tightening the screws every month. I have another table in my basement that I bought from another company (Cheaper) and it's very solid. I also bought couches and bought extended warranty for an additional $599.99 that was supposed to cover 5 years. After two years, I have been trying to get some service for these couches, and been on several calls with Ashley and then service company. The service company tells me they don't have any information from Ashley regarding my extended warranty service. When I call Ashley, they tell me they would send the information the the service company. I escalated the topic many times, and waited on the line for 1.5 hours with Ashley trying to get support from higher management. They keep me on hold until I either give up or they hang up. I will not buy again from them
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