A defective dresser was delivered today. When I attempted to resolve the situation through customer service, I was met with entire resistance, and the situation was never even resolved. No one was willing to deliver me a replacement for eight days. And then when I just asked for a refund and for someone to come pick up the dresser, I was expected to take off time from work, in over a week later, and wait for someone to come and pick up the defective dresser from my living room and then process my refund. Which I would then receive in 7 to 10 business days. I would expect that it would want to be resolved in a timely manner, and not in whatever fits in the schedule even after speaking with a supervisor I was met with nothing but disrespect, and a lack of desire to resolve a customer complaint. I will NEVER buy from Ashley Home Furniture after the lack of customer service I received today. I just plan to go through my bank to resolve the fact that I didn’t get an item I expected, in the condition I expected, and I’m contesting the charge.
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