We bought an Ashley Furniture sofa and within one week, one of the wood boards at the back/seat broke. We sent photos and reported this the to Homestyle Furniture in Kitchener who we purchased it through. We have been told that Ashley will definitely not do anything until they have a technician look at it which won’t happen until at least 6 weeks after the fact. We are already being accused of being too rough on how we sit on the sofa so the longer this takes the more grounds they will think they can take to blame it on us. We can’t avoid using it.
Homestyle is saying they would give us $100.00 which is a joke when wi paid over $1000.00 for it. They never call us back, we are always having to call them.
Not impressed in the least with either manufacturer or store.
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