asket.com

3.2
3.2 Based on 103 reviews

We create and continuously refine a single permanent collection: A strictly limited range of timeless essentials, crafted exclusively in Europe from natural fibers. Proud of our materials, mills and manufacturers, we trace our garments back to the farms a...

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EM5
Very slow returns

I've bought a fair bit of stuff from here over the past few years.The quality of clothing is excellent, and being tall it's great to find somewhere that does a tall fit.Unfortunately the returns are woeful, hence the 3/5. Returns are consistently painfully slow, and need chasing every single time. You can return something to a competitor the same day as Asket and have your money back within a couple of days but with Asket days/weeks will pass by without hearing a word from them unless you email customer service and chase them. You always get your money back in the end but they're nowhere near competing with other online retailers in this respect.I also find it surprising that for a business who prides itself on sustainability you need to print your own return label rather than being sent a QR code....again this is way behind the competition.Surprising that an online only brand would be so slack in these departments, when high street stores who have moved to online are wiping the floor with them.

3
Date of experience: Apr 10, 2024

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Business Details

  • We create and continuously refine a single permanent collection: A strictly limited range of timeless essentials, crafted exclusively in Europe from natural fibers. Proud of our materials, mills and manufacturers, we trace our garments back to the farms and invite you to explore exactly how, where and at what cost they’re made.

  • email care@asket.com
  • language https://www.asket.com

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