Our 4 and a half year washing machine mechanically failed due to the spiderarm snapping and after jumping through hoops with sporadic communication for 8 weeks they sent an email to the wrong email telling me that due to the age and lack of service history they could not assist with the repair. I only found this out after I had called chasing this as quotes had been supplied to have it fixed, it had gone to management review twice and the incredibly rude and condescending customer service agent informed me that I had been emailed 2 weeks ago (in that time I had emailed them twice to follow up what was happening and received no reply). I told him that's not my email and was not on any of the correspondence. I cannot believe we have been led on for 2 months to be sent a two sentence response and I had to deal with an arrogant service agent 'mansplain' to me that they had informed me. Under Australian Consumer Law this type of failure should be fixed by the manufacturer even if no longer under warranty considering the machine was only 4 and a half years old and cost $1700! Which was also the cost of the repair. DO NOT BUY THEIR PRODUCTS! This will be lodged with the ACCC.
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