I was strongly recommended Asko by Zarin at The Good Guys Moore Park but the appliance broke down after only 4 months. I later read other Google reviews and found that many people are in the same situation. They were recommended Asko by The Good Guys (taking commissions per sale for sure!) and the products became faulty soon after purchase.Asko Australia doesn’t have its own technicians and outsources repairs to Best Repairs in Alexandria. They are close to me but it still took a week for them to come out (the same experience others mentioned in reviews). After the visit, they sent a report and a repair approval request to Asko but Asko kept saying they never received the emails. This information was told to me by Best Repairs, and I also have a recording of the conversation. They mentioned this is an ongoing issue with Asko.I eventually requested a refund, but the Asko service team said they would “escalate the issue to management” which is exactly the same response other people reported in their reviews.PLEASE save yourself time and money. Go somewhere other than The Good Guys and stay away from Asko.
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