We purchased an ASKO washing machine a few years ago & Harvey Norman pushed the sale with the extended warranty. At $1500 it wasn’t cheap. In August the machine was running very loud, so I rang & reported it as it was still in warranty. A contractor was arranged to collect it to repair it, 10 days later it was returned supposedly fixed. It now had a new noise & a loud spin. Reported it again & the contractor came out & told my husband to just turn it to a lower spin cycle. The numerous advisors I spoke to at ASKO were rude & dismissive with no customer service and I was disappointed that they don’t have a complaints procedure, you just have to send an email and it’s passed onto the correct dept. I got passed around between ASKO & the warranty dept. I then had to contact CBS & Harvey Norman’s for help & support. I am now waiting for ASKO to replace or refund the machine. My advice if you are thinking of buying an ASKO machine …… don’t !!
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