asko.com.au

Avoid Asko at all costs!!

We initially bought an ASKO dishwasher on 18 December with installation and removal of the old unit included. From that point on, the experience was nothing short of disastrous.On the scheduled installation day, ASKO contractors arrived, carried the dishwasher only as far as our front door, advised that it was damaged, refused to install it, and then left the damaged appliance on our property, partially blocking one of our doors. They refused to remove it and left immediately. We contacted ASKO and a booking for installation of a new machine was confirmed. When they did not show up on the appointed day we contacted ASKO who claimed that in fact there was no booking in the system. After ASKO failed to supply a working dishwasher or honour the installation agreement, we requested a refund. Instead of resolving the issue, ASKO delayed, ignored emails, failed to return promised calls, and insisted the refund would only be processed weeks later after they collected the damaged unit they had abandoned at our home. We explicitly raised that this approach was in direct contradiction to Australian Consumer Law, yet this was ignored entirely. When questioned about the delay, we were told to “just let it go.”Due to the seriousness of these failures, we escalated the matter to ASKO’s Asia Pacific Sales Manager. Despite this escalation, no response has been received whatsoever. Silence appears to be ASKO’s preferred customer service strategy. This is not a one-off mistake; it is a systemic failure of customer service, accountability, and basic respect for customers. ASKO has shown that once they have your money, resolving issues is clearly not a priority.If you are considering ASKO, understand this: if something goes wrong, you are on your own. Based on our experience, escalation leads nowhere, complaints are ignored, and accountability is nonexistent.Avoid ASKO at all costs. If I could give zero stars, I would.

Date of experience: Jan 12, 2026