asko.com.au

Oven's a dud, customer service is a masterclass in dishonesty

Notice in the google reviews that ASKO always respond to negative reviews full of apologies, then take note at how many of these reviews report the same issues, over and over again. Apologies are cheap, ASKO appliances are not. I purchased a dud pyrolytic oven. Element burnt out within 18mths, had to take a day off work as tech could only come out during business hours. 18mths later, element burnt out again and a weird error message came up. After much debate, was able to get a tech come out at 4.30pm , element and motherboard replaced, took over a week and 2 visits because parts unavailable. 3 mths later, same error message reappears. Customer service agent, Ian Xenos would not listen and did not care at all, he hung up on the call because I told him that waiting two weeks for a tech to come was unacceptable. I called back, spoke to Sarah Paunov, was informed that the management had reviewed my file, in the 30secs since Ian had hung up on me, and they had left a note saying that a tech had to visit before they would do anything. No other options. I requested to speak to the manager who had reviewed the file and made decision within 30 seconds and was told that they didn't have phones!! Then she told that they didn't have emails either and I would have to email Sarah and she would pass it on. I sent an email, requesting replacement of products as per Aust Consumer Law Guidelines and Sarah replied with an email, without any of the Managers name or contact details, telling me exactly what she had said. I don't believe for a minute that it was forwarded anywhere. ASKO couldn't have been less helpful, and either blatantly lied or Asko Managers don't have phones. Worst customer service experience that I have ever encountered. Absolute lemon of a product that has broken 3 times in less than 4 years. Scandinavia needs to send these people a cease and desist.

Date of experience: Dec 23, 2025