We purchased an Asko washing machine W4086C in December 2019. Almost immediately we had problems with the machine. It started smelling like burning rubber. It also got black stripes on the glass of the door. It also ate and destroyed our clothes. A repair guy was sent out and said nothing was wrong. Two years later the machine started leaking. We were given a free extended warranty by Asko at time of purchase, so we went back to Asko. They sent out repair guys who diagnosed a split hose. They repaired the hose and noted that the frame of the machine was warped. Repair guys left and our machine continued leaking. Repair guys came again, said that they couldn't do anything, and left. So here we are now. Three months without a functional washing machine. A machine which is less than three years old, and which in fact was 2.5 years old when this repair fiasco started. Endless telephone discussions with Asko. Since then we have discovered that this so-called Asko extended warranty is in fact a warranty which Asko has farmed out to a third-party insurance company (Domestic and General). They have been as unhelpful as Asko. If you wait long enough on hold with either Asko or Domestic and General, you get to hear all about how they are so consumer focused and how customer care is their priority. The Asko hold recording even mentions the quality and durability of their products. What an absolute joke. Please do not waste your money on Asko products. You can buy a better product for a third of the price, with a better warranty even. Asko do not care about the quality of their products or the satisfaction of their customers. We purchased Asko products because we believed we were buying a top quality product. Indeed, as has become obvious to us, it is inferior rubbish, and their so-called customer care is non-existent. Despite many hours on the telephone with Asko and their warranty insurance company, all we have is a leaking washing machine which we cannot use because our laundry floods. What an utter waste of money and time.
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