Purchased a new washing machine $1699.00 and had ongoing water leaks after about 18 months. We had the service company out to fix it 3 times and finally told us they could do no more. Asko had them do a report on the machine which indicated it was beyond fixing. We asked ASKO for a full refund which after many phone calls (made by us) it was approved on the 28/07/22. Asko indicated the refund would be actioned within 3weeks. After more phone calls we are still waiting for the refund as of the 3/10/22. The washing machine was picked up by a company for ASKO on the 02/09/22. The service team say all the things you want to hear but nothing happens other than talk and promises. If you have a problem with an ASKO product Good Luck. DON'T BUY ASKO if you expect after sales service.After many more phone calls we have finally received a full refund. If you are having trouble with a refund outside of the warranty period from ASKO check out Australian Consumer Law as I believe it overrides the limited warranty period given by companies.
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