I have purchased Asko washing machine in Apr 2022 . Spent $3000 thinking I am investing on best appliance( but reality is its worst than my old samsung $600 machine). Its been 4-5 months this machine is giving me problem one after another. Customer care is so rude , not ready to listen to problems and always in rush- when asked can u please listen to problem - they reply we are in rush and cannot listen to your complain. hmmm.... again keeping my patience I asked can I talk to someone else in your team , his reply - no sorry I am working from home. @Asko - Is this how customer care treats your valuable customers?Continuing my conversation - I asked for complain number as my reference - he replied No complain number , he has sent email to his manager( coz I am asking for refund) . Fine , my next question - when Can I expect call back from your manager - I dont know and I dont want to give false promises ....call back if u dont hear from us untill next week ( so @asko , another question - dont you have any SLA by when customer should get reply?) .Seriously this is not what I expected from such a reputed company. THE WORST after sale service?I have been your loyal customer for so long but the kind of after sale experience/service I have faced (your operators are VERY Rude) I will NOT purchase any Asko appliance from now on wards.Sorry Asko you have lost one more customer !!!!!!
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