I bought a brand new cooktop from Asko at the GoodGuys. Who knew what an Odyssey that would become because the product has a clear design fault!The two front burners of my four burner cooktop are unusable as the front-cover and the knobs are heating up when the front burners are used. - Called the GoodGuys who told me had nothing to do with them as they were only selling on behalf of ASKO; - called ASKO who informed me it that it would take them a MONTH to send someone out to investigate. I did of course consider that not acceptable so they sent out a subcontractor who confirmed that it was a design flaw.Now I have received confirmation that I will get my money back and they will get in touch with me within 3-5 business days. A month later, several texts from me and emails and I am still waiting for them to organise a de-install and getting my money back - and of course get a new cooktop that I can use!
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