asko.com.au

Diabolical Customer Service

Purchased dishwasher via the good guys - prompt delivery within 72 hours - however dishwasher arrived damaged - delivery driver couldn’t return without paperwork from Asko - called Asko - spoke with Lillian who text me a claim form - was unwilling to help guide me on the process - told me to complete claim form and wait to hear from Asko and promptly hung up on me as I was asking for guidance. Delivery driver left and I was left with a damaged dishwasher sitting in my kitchen. Called back to Asko and spoke with Raj - while lovely to deal with I was still chasing Asko for days and in the end I asked for a refund and the dishwasher to be collected. In the end it was Chloe who sorted collection for me. In fact on one occasion I got Lillian again and her favourite thing to do seems to be hang up on customers after telling them to wait to here from Asko instead of actually helping them. However when the collection day came 7 days later it was a technician for installation that came but he understood my frustration and took the dishwasher back. Should be simple at this stage to return a dishwasher and get a refund but not at all. Multiple calls to and fro - Raj again escalating to accounts, getting put through by someone to accounts and left a voicemail that is still unanswered, promised calls from Raj that never came to update me. Spoke with Steven who promised to follow up and call me back but at this stage I didn’t believe him. True to his word he did call me back to update me. In the end I went back to the Good Guys where I purchased the dishwasher through and within 24 hours I had action as they went to there asko rep. 1 star is to good for Asko - would be Zero stars if it was an option. 12 days after returning it I finally got a refund.Asko asked me to submit a review In which I submitted the above - surprie surprise I got a response saying it was not acceptable for their website

Date of experience: Apr 19, 2023