Purchased a combi microwave and oven on clearance with slight cosmetic damage. Poor performance out of the box, and oven function did not work at all.Two years and three repairs later, the microwave started sparking in use. Apparently, the paint is scratched, which they blame on us. We suspect this was done when it was last repaired. It’s hard to believe otherwise, considering we rarely take the glass tray out except to clean it, and only ever use the official accessories. Additionally, if this damage really was caused by removing the glass tray, there is no mention in the manual, website or otherwise that the coating is so brittle that minor use could risk scratches.They say this is “unrepairable” and refuse to offer any service or remedy. CHOICE magazine has found that a high end microwave should last at least 10 years - this has only lasted just over two.For an extremely expensive product to not meet consumer standards of safety and durability is shocking. Customer service is poor, and essentially non-existent. I have reached out to them 6 times about this issue and they do not respond.I believe they flout Australian Consumer Law as they don’t guarantee repairs for a reasonable time.Based on my experience, I would never recommend this company or product to anyone.
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