Following our purchase of an Asko washer and dryer, the dryer failed to collect water, and it became impossible to effectively dry the clothing. We called the service centre and set up a service call. When we received a call from the service repairman, he advised he was unable to find a parking space, and would need to reschedule! He enquired the nature of the problem with the dryer, and he responded that it seems the washer would need a new water pump, which, upon checking, he didn't have in stock. He advised he would order this part and would call the following week to reschedule. We never received a call back! We called Asko, and after a long wait, service advised they had not received a request for this part!!! So we had to call the service department again, to reschedule the service repair. In addition, the charge for the first 15 minutes and thereafter is very very expensive, but what option do you have. Overall, extremely frustrating, and deplorable service. Once we eventually have this washer repaired, we will let it run its useful like, but would never buy Asko again, firstly for the lack of quality, and second, for the unreliability of the service centre. UPDATE: finally received a response from Asko rescheduling the visit in 2 weeks, with no apology for inconvenience and delays. Seems the Service Department is in disarray!
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