asko.com.au

Average dishwasher, poor customer service

Bought an ASKO dishwasher from Good Guys two years ago. Wasn't familiar with the ASKO brand but was told by the sales rep it was excellent. Was also encouraged to buy extended warranty. Don't normally do this but took the advice of the sales rep.Dishwasher has been ok - not bad but not fantastic either. I think a mid-range dishwasher would do just as good a job. However recently we've had a few issues so in mid-November I called ASKO to get a service done. Because we have extended warranty this was free (unless the issue is a result of a blockage or poor maintenance on our part). First call to ASKO I was passed off to an insurance company that manages their extended warranty. After speaking to them briefly they told me they would come back to me with next steps. The following day they told me ASKO had engaged a new company for all purchases after 2022 and to go back to ASKO.So I called ASKO again and was passed off to a different insurance company (Assurant). The agent there had my name but no record of what I had bought or when. So although ASKO have this info, Assurant wouldn't help me until I could provide proof of purchase. I found that and forwarded it immediately.Another week passed and Assurant got in touch to say my claim had been approved and they would be sending a service technician.A few days later I was contacted by a third party service technician who told me he would be able to service the dishwasher in two weeks' time. So I waited until today, the day of the appointment, and the technician didn't arrive within the 2-hour window he provided and as a result the service cannot now take place until January.It would have been easier just to call a local technician to come and have a look at it and just pay the service fee. Very frustrating experience. Needless to say when we renovate our kitchen we will not be using ASKO appliances.

Date of experience: Dec 09, 2024