asko.com.au

If I could rate with negative stars I…

If I could rate with negative stars I would. DO NOT INVEST in ASKO!!!Asko, I am writing to you to express my dissatisfaction with one of your products that we recently purchased.We were steered by a salesman away from what we originally wanted to purchase, to purchase an asko as he said in his words, “their products never fail”. We told the salesman our previous washing machine lasted us over 5 years used heavily on a daily basis serving a family of 5, for around $1000 cheaper than the asko unit. He assured us the quality difference between the two was comparing a Rolls Royce to a Volkswagen Beetle.We took his advice and not only trusted in this product, but bought the high end version of both the washing machine and dryer for almost $6000.We took delivery of the machines approximately 7-10 days after we had ordered them.The machines arrived in a new and satisfactory condition, all wrapped in plastic and sat in our garage as we left for our holiday for a few weeks.Shortly after returning we had the washer and dryer installed and were excited to use our new products.The first wash all seemed to go well.The second wash a small leak occurred which we dismissed as we weren’t sure whether one of the kids had spilt something nearby and hadn’t mentioned it.The third wash the units door would not close.We got in touch with Asko and were put through to a third party repair/maintenance company.The repairman came out and removed an “O” ring which was around the inside face of the door as directed by the asko technician via a phone call. First of all we weren’t happy at all that such an expensive machine required an item to be removed in order for it to function. However nonetheless we were reassured once again by the repairman that they are a great machine and barely if ever fail.The door closed without a problem and the machine functioned for the first few washes without a fault.Then shortly after the machine flooded out laundry. We’d get one wash that worked then 2 that would leak and so on.I rang the technician and was told ring asko. I rang asko and was told a second repair would have to be carried out. I strongly expressed my disappointment and discomfort in having the machine have a second repair carried out again considering it is brand new. I said I wanted a replacement machine or a refund as this is a joke for such a high end machine that practically was handed to us dead on arrival.He told me it is protocol to have 2 repairs to be carried out before you are entitled to a replacement or refund.The technician came out, he fitted the O ring and the door would not close, he removed the O ring and the machine leaked.I rang asko and said enough is enough and we want the machine replaced or a refund. I was told that a new door will have to be fitted, I again expressed to him that this is not right and we did not spend almost $3000 on a washing machine to have a replacement door fitted and the hinge shaved in order for it to close and operate.We received a poor quality product from the day it was delivered. We allowed 2 repairs to be carried out and still have no machine to wash our clothes. We have been forced to use the local laundromat.We expect a certain basic level of quality and service from both your company and your product, a brand new high end product, dead on arrival is been treated as a second hand 3 year old unit been covered by warranty.The mental and physical stress this has caused us from not having a functioning machine, having to take our clothes to a laundromat and take time away from our jobs for a technician to attend to the machine has been taking a toll on us both.Numerous calls and emails a refund was approved. A pick up date arranged only for a no show.. numerous calls and emails again only to be told they don’t service my area and that I will need to wait up to 3 weeks or take the machine myself back to goodguys. Took it back to goodguys now we’re still in the process of chasing our refund! Absolutely disgusting!! The service call line can not transfer you to any department it’s only email to which they don’t respond too! Save your self the stress and don’t buy an asko

Date of experience: Aug 31, 2024