We purchased an Asko washing machine and dryer in late 2023 and have had ongoing issues with both appliances.The dryer has been a nightmare. Asko came out numerous times to try to repair it, only to finally replace the motor after several visits. Now, just weeks later, it’s already broken down again, and they’ve had to replace yet another part because it kept making loud banging noises. Instead of acknowledging this is a faulty unit and replacing it, Asko continues to drag things out with more “goodwill” repairs now that the warranty has technically expired. Completely unacceptable given the repeated failures during the warranty period.The washing machine has also caused major problems. It leaked earlier this year and damaged our brand-new cabinetry. Despite clear video proof and obvious water damage, Asko initially refused to accept responsibility because it wasn’t leaking during their first service visits. After countless emails and follow-ups, they finally admitted the door wasn’t sealing properly - but only after making the process unnecessarily difficult and stressful.Customer service has been consistently rude, dismissive, and unhelpful. My last conversation with a service staff member was particularly insulting: when I tried to share my experience and give feedback, he brushed me off by saying they “get a lot of time wasters.” Well, Asko - your customer service is the real time-waster.This entire ordeal has disrupted our busy family life and taken up far too much of our energy - time we should be spending on our family, not chasing endless repairs. If I had the energy, I’d take this matter further, but for my own peace of mind, I’ll settle for leaving this review. Hopefully it saves someone else from making the same mistake.As a designer, I will never recommend Asko to any of my clients and will actively advise them to avoid your appliances. Premium price, bargain-bin service - not what anyone signs up for.
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