I took delivery of an Asko front loader washer yesterday afternoon and did my first load of light washing last night. There's a terrible burning smell and a burn mark on the back of the so called stainless steel drum! What? How did that happen? I called Good Guys, who I purchased it through and they can't help, I have to go direct to Asko, who aren't open until Monday apparently and I have washing to do. I called Asko today, Saturday, they answered and all they can do is book a technician to come out and inspect. They won't arrange for the washer to be picked up and replaced this weekend, so I can do my washing. The load I washed smells of burnt electrical smell. What am I supposed to do? I paid an extra $100 for installation and was told it was ready to use. What a disaster. And I'm now seeing this is a common issue. If only I saw that before I bought it. I asked Good Guys to replace it with another washer, but they won't. They'll stock Asko and take orders, but won't help with a problem. Terrible on both fronts. I'm out $1,998 and can't wash my clothes. I have to wait a whole week before a technician will come out to inspect. Door sticker says made in Slovenia. There's nothing Scandinavian about this product, or at least the so called quality! I hate that I bought this brand. Asko is no longer a high quality product, in my opinion!
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