My husband & I purchased an ASKO dishwasher in June 2023. Since purchase we have had the same fault 3 times. Our last experience was the worst with regards to their service. I had to contact them 3 times before they would even acknowledge that there was a problem. (Do not use their online service booking as they won't respond). Once we were finally booked for service the technician had to come out twice (really nice subcontractor) before he decided that the dishwasher could not be fixed. Then once again heard nothing from Asko. Contacted them several times before we finally got an answer that the warranty had been approved 6 days before the last contact and that the warranty department would contact us to organise the removal of the dishwasher. You guessed it no contact again. Waited another week before I finally contacted them again when they finally booked me is for the next week for the dishwasher to be removed. Even though I told them several times that they would have to remove the Dishwasher we were contacted the afternoon before pick and told that we would have to remove it and have it ready for pick the next morning. As a result, my 62 yo husband and I, both with health issues, had to remove the unit. The unit was pick up the next day, a Thursday, and we were told that it would be returned to their warehouse on Friday. Once again, they have not bother to contact us to arrange the refund. As it has now been 8 weeks since the dishwasher originally broke down and a full week since they took the unit back, I contacted them again about the refund. We were told they would get back to us at 4pm. If you guessed it, they didn't you were right.
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