In January 2020, I purchased (on special) an Asko Dishwasher DW16.1D5456S ASK, Model No. D5456S for $1,777.00, comprising the costs for the dishwasher, delivery and installation of the dishwasher, and extra warranty. I made this purchase well beyond the price range of previous dishwashers I have owned to ensure the product was of efficient and reliable quality.Within two years of my purchase of the dishwasher, I observed significant wearing of the identification buttons on the control panel, which necessitated the replacement of the control panel. This was repaired (although in 2025 the replacement control panel is again displaying the same wear of the previous panel). In July 2022, a water leak from the door and an ‘F10’ fault occurred. These faults resulted in service calls to our home in July, September and finally late October, when the faults were repaired - a significant period of 15 weeks. In October 2023, the hinges on the dishwasher failed and required replacement. In February 2025, the dishwasher was tripping the switchboard safety switch resulting in loss of power to our home. Despite the external warranty expiring on 9 January 2025, I contacted the external warranty provider. Given the unreliable nature of the dishwasher and the lengthy periods of time when it was not fit for purpose, I believed the warranty should have been honoured, however the external warranty provider had a contrary view. I emailed Asko on 21 February, 2025 for financial consideration as I believe this product was never fit for purpose. I was advised to contact the service agent in my area as Asko was not prepared to financially assist in this matter. The service call occurred on 10 March, 2025 at a cost of $170.50. A faulty element was identified and quoted for repair at $393.80. In total, a cost of $564.30. I proceeded with the repair given payment for the service charge by the ASKO agent of $170.50 is not negotiable. It would be impossible to purchase a new dishwasher beneath the cost of $393.80, so I deemed it necessary to proceed. It is now 15 April and our dishwasher is not yet returned to us as it was also discovered it has a water leak - the service agent is still waiting for the replacement part from Asko.NOTE: The dishwasher has been inoperable for a collective period of approximately six months since its purchase in January, 2020! Given the extremely poor service record of the dishwasher, which has resulted in extensive periods of inoperability and unreliability, I firmly believe the dishwasher’s performance is not consistent with ASKO’s advertised claim of ‘durability and longevity’ and was never fit for purpose. Asko are not replying to my emails of complaint. I will never again buy an Asko dishwasher.
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