Every time I needed anything done, I had to call their sales line. I don't even know why they offer changes through the app when that is not a valid way for them to see the changes. Adding pets is a nightmare and I ended up paying double because they set up the process to be very confusing. This company just wants to take your money so they will make everything confusing and difficult (as insurance companies do). I have never felt that I was in good hands with this company but I can't leave now because I'm worried that if I switch, all my claims will get denied as it will be related to some preexisting condition. The customer hotline people are friendly and helpful. They have gotten me through a lot of these misunderstandings. ASPCA as a whole is just awful. Do not listen to the website's reviews. Do another one.
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