I asked whether my order could be cancelled before it was shipped.The store declined the request, shipped the order anyway, and then intercepted the parcel without my consent, marking it as “refused by recipient”.I never refused the delivery, have not received any refund, and after 5 days there has been no reply from customer service. Very unprofessional handling.order #AG44535981Update:Customer service claimed that I refused the delivery. This is not true. I never refused the parcel.The order was intercepted without my consent, and the store is now shifting responsibility to the customer instead of addressing the issue.
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