1 star. They ignore customers, block you on Instagram, and keep your money. Absolutely unacceptable.Here’s the full timeline of my experience:April 2025 — I returned an item. They received the return 1.5 months ago, and I still haven’t received my refund.I emailed asphalt gold dozens of times over the course of almost two months. No response at all. Complete silence.I then left a review on Trustpilot, after which they replied publicly asking me to “please send an email” to their support. I had already done that many times. They just copy-paste replies and don’t actually help anyone.I contacted them via Instagram. At first, they replied politely, asked for my email and order number, and promised to forward it to their service team. I provided everything.Then? Silence. And shortly after that — they blocked me.Final result: • They got the returned item — but kept the money. • No answers via email. • On Instagram — pretend to help, then block you. • On Trustpilot — they respond only to make themselves look good, not to solve anything.This is hands down the worst customer experience I’ve had in years.No accountability, no customer service, no respect. They just take your money and disappear.And if you complain — they block you instead of fixing the issue.Avoid this store at all costs. If anything goes wrong with your order — you’re on your own
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