aspirestore.co.uk

Poor mattress, terrible customer service

In my recent purchase of a ‘Kids Anti Allergy Sprung Mattress’ from Debenhams, supplied by Aspire.Upon receiving the mattress, it was found to be wrapped in shrink wrap and rolled into a box. This packaging prevented me from immediately assessing the mattress’s quality. To evaluate its support, I was required to remove it from the box and cut the shrink wrap, which was an inconvenient process.Regrettably, the mattress did not provide adequate support, necessitating and it was subsequently return to the plastic packaging within five minutes.I contacted Aspire’s customer services to request a return of the unused and perfectly saleable product. However, I was informed that according to their terms and conditions, a return was not possible once the plastic cover had been opened. This policy is highly unsatisfactory and hinders consumers’ ability to make informed decisions about products. It also encourages the sale of unwanted goods.I strongly advise consumers to exercise caution when dealing with this supplier and to be wary of the lack of fair customer support and satisfaction. But do note if the mattress is damaged, Aspire will return it. In hindsight, I should have ripped the mattress and reported it as damaged, which may have resulted in a more fair treatment. 

Date of experience: Jan 08, 2026