I bought a double mattress via Studio and it is an Aspire. I was sent the wrong size. After 14 plus emails I am stuck with it. I was offered a refund but no replacement. I am disabled and could not be without a mattress and I certainly would not order again after paying £49.99 delivery. I can not believe for one moment aspire could not replace it for the correct size that I ordered. Instead would leave a person without one. It also meant I had to wait for a refund, which would've left me without funds to get a new one replacing the wrong one. As I don't have a spare £300 knocking about just in case! Absolute rubbish customer service when a mattress company can not replace the wrong mattress for the one I actually ordered. A simple exchange but instead endless emails and I'm stuck paying for a mattress I didn't order because of my disability and finances and a lack of giving a shit from Aspire.
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