I put this review on their website and they deleted it- says a lot. Bed arrived significantly damaged, was told this is quite normal as they often get damaged in transit. However it is clear that one particular part is broken and has tried to be mended because a matt paint has been used on it and the overall finish is more of a gloss. Customer service have completely ignored this factor (as with a lot of other things) In total around 50% of the parts were damaged, the solution offered? Replacement parts be sent out. I agreed to this for some of the more substantial parts but requested a refund on the others. Only received a 20% refund for the remaining parts. The replacement parts ‘have been lost by UPS’ despite having a confirmed delivery slot (which of course meant cancelling plans for the day and then not even receiving it). Customer service is slow and not particularly helpful. The slats at back don’t join with the bed and the whole thing has started creaking with minimal movement in the night. It appears it actually doesn’t fit together properly the ottoman part of it doesn’t match up with the support underneath so it’s just hanging on through god knows what. I imagine it will just collapse one night. In summary it’s a pile of crap. I am 3 weeks post delivery and have wasted a lot of time and energy going back and forth. I still haven’t reached a solution It’s just so ridiculous that companies stock such utter rubbish and expect people to pay hundreds of pounds for it.
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Fantastic range of Quality UK Beds, Headboards & Mattresses all at great prices. Available In A Wide Range Of Coloured Fabrics and Sizes FREE DELIVERY ON ALL ORDERS · · Exclusively Available Online | Beds | Headboards | Mattresses | aspirestore.co.uk
