I want to start by saying I feel genuinely sorry for the frontline staff and lifeguards at this club. They are wonderful, hardworking people who try their best to provide good service. Unfortunately, they are clearly operating under a toxic, fear-based management culture dictated by the General Manager, Arnaud Micheels.THE "WELLNESS" ILLUSION & ENERGY DRAINYou join a luxury spa Brussels to save time, relieve stress, and focus on your well-being. Instead, dealing with the broken facilities and the constant hostility from management becomes a part-time job that drains your mental energy. You pay a premium for a "wellness sanctuary," but end up walking on eggshells. A health club shouldn't be a source of anxiety, and you shouldn't have to worry about management calling the police simply because you calmly submit a legitimate complaint about the declining standards. Law enforcement inevitably arrives, recognizes it as a civil customer service dispute, and takes no action, but Arnaud Micheels deliberately uses this extreme escalation as an intimidation tactic to avoid accountability while you are simply trying to relax.A €3,600 LEGAL TRAPDo not sign their binding annual contract. Once you are legally locked in and paying the €3,600 gym membership cost, the "luxury" mask slips, and you are at the mercy of management that knows you cannot easily leave. You are juxtaposing premium rates with a degrading reality: moldy showers, cold pools, broken ACs, and police intimidation.A HEAVILY DOCUMENTED PATTERNSort these reviews by "New" and you will see a heavily documented pattern. My experience is not an isolated incident; there is a systemic crisis of unilateral contract terminations and dictatorial behavior targeting paying clients. To other current members reading this who have been intimidated by management: please speak up and leave your own reviews. We should not accept this standard of treatment for what we pay.TO ASPRIA CORPORATE:Your current leadership is actively burning your recurring revenue and alienating the expat professional demographic. You are bleeding premium clients to David Lloyd because of this unchecked behavior and operational neglect.TO PROSPECTIVE MEMBERS: If you are looking to cancel Aspria contract, do it as soon as possible. Take your thousands of euros to David Lloyd (or another premium competitor) where they actually honor their contracts and treat you with basic hospitality.A NOTE ON MANAGEMENT’S INEVITABLE REPLY:Notice how management responds to 1-star reviews below. They will likely reply to this review claiming I am 'not in their system' or that this is a 'personal attack.' Do not fall for their copy-paste gaslighting. I have my signed contract and bank statements to prove my membership, which instantly exposes their standard tactic to dodge accountability.
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