When I signed up, I was clearly told by staff that pausing the membership would be flexible — “up to 6 months, no problem.” In reality, pauses were only allowed with medical or work documentation, and even then came with administrative friction. This was nowhere near the simple process described during the sales pitch.Despite being cooperative and paying all fees (minus a disputed €5), I was frustrated by the lack of transparency and empathy — especially given how long I had been a loyal customer. I even tried to part ways on good terms, asking for the final August fee to be waived — not a huge ask given the possibility of us returning or recommending Aspria to friends and family (we live very nearby). Sadly, this was declined with zero flexibility.Ultimately their loss as my family are staying here in December and wanted to stay 1 week at Aspria - but I said no. Aspria "saved" 1 month forced membership fee but will now lose 6 nights paid stay guest - it gives you an idea of how they handle their "loyal" customers. Trust matters — especially when you're paying a premium. I’m sharing this review so others go in with more realistic expectations.
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