UPDATE: My troubles with Aspria La Rasante are still on going ! They keep on withdrawing money from my account although I have requested a cancellation of my membership in August !! If you really want to go there, don't take the flexible subscription. Its a huge trap !Date of experience: October 10, 2022Extremely disappointed. I took a flexible subscription at 192€/month. Because of health issues (tendonitis in both legs) I asked for a suspension for the month of September and had to provided them with a medical certificate. I was in contact with the person in charge couple of days in advance and he even confirmed in writting that my subscription was indeed suspended. Then, I noticed that they still took the amount from my account ! What happened next when I contacted that same person was totaly unprofessional. I was so scandalized by his attitude that I asked for an immediate refund for the month of September and a complete cancellation of my subscription. Here is the answer I received in writting: "You sent us your certificate on Septembre 1 at 16:44 and all direct debit leave every 1st day of the month at noon. It was therefore impossible for us to know that you were going to suspend your subscription. It is unfortunate that you decide to cancel your subscription when the club is not at fault". This is unexceptable. That person knew that my certificated was going to arrive on September 1st and that my appointment was at 14h (my doctor was on holidays till then) so what the hell is that for an answer? That person is not taking responsability for his mistake and doesn't care about the members. The subscription is expensive enough to be treated this way.Nobody ever called to check what happened or appologize. Apparently, they have too many members. Even worse, they continued to withdraw money from my account for a total amount of 410€ ! I got completely nuts and so mad ! What a rude person, "Serge" who doesn't care about the members but only their money.They are little things I must add concerning the club. I used to go there regularly a couple of years ago and I was very surprised to see the calamitous state of the pool area. The water is dirty, the spa is in a bad shape. It doesn't smell nice espacially in the hammam. The celling is peeling off everywhere because of the humidity. The "warm" relaxing pool is not warm as it used to be. So, not relaxing at all anymore. Twice in one month I was told that it was forbidden to go swimming as they had put too much chlorine ! They used to have nice towels available. Now the towels are so thin that they get soaked too quickly so if you want to go to the pool and spa you have to take at least 4 with you. In the changing rooms, one locker out of 2 is broken. So, in the end, I am thinking that everything happens for the best.
Claim your business profile now and gain access to all features and respond to customer reviews.
