This company is likely a fraud. Ordered two items from them and only one ever arrived (at the wrong address as well, which they couldn't be bothered about). Royal Mail clearly did prove there was only ever one parcel. Asking the company whether they sent two parcels, five emails were ignored over the course of three months. Asking the company to provide evidence of them sending a second parcel was again completely ignored, despite multiple follow-up emails. I have to conclude this is a fraudulent company and you should stay away. I guess many reviews here come to a similar conclusion. Stay clear.
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