Only gave 1 as 0 is not an option. I ordered a bio ethanol fire from this company during the Black Friday sales. The dispatch date was 1/2 days and delivery up to 12 days. I needed this fire as supplementary heating as I am currently having chemotherapy. After receiving an email after 3 days saying that the item had been dispatched I was hopeful. I tried the tracking number, no connection to any tracker. I sent several emails, the responses were either in French or none. I have still not received the item and had to contact my card provider for a refund. Please beware when dealing with this company.
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