astonish.co.uk

2.5
2.5 Based on 21 reviews

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Lisa Winter
A Masterclass in How Not to Handle a Customer Complaint

If you're looking for a stain remover that comes with a side of blame and zero accountability, look no further than Astonish. After using their product for the first time—following all standard procedures and care instructions—it visibly damaged a football top. I’ve used other trusted brands like Vanish and The Pink Stuff for years without issue, so this was a first.What followed was a series of dismissive responses, shifting blame onto me, the fabric, the label language, and even the stain itself. At no point did the company acknowledge any possibility that their product could be at fault, despite numerous similar complaints and poor reviews online.The customer service was condescending, defensive, and completely lacking in empathy. A total disregard to customers. Alan Moss - You have provided the perfect example of how not to treat customers.I will never use an Astonish product again, nor will I recommend it. If you value your garments—and your time—look elsewhere.

1
Date of experience: Sep 04, 2025

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